Billing & Refunds
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- Do you accept other forms of payment besides credit cards? If you do not wish to pay via credit card, you can purchase gift cards like American Express to cover the amount of the purchase. Multiple gift cards will require you to call our office to place your…
- How can I get my receipt? There is an option to print receipts for your orders by logging into your patient portal. Located at the bottom of the order, you’ll find a “Download HSA receipt” button. See image below for reference…
- Can I pay at the lab? No, we are a separate company from the lab, in order to use our service and receive the benefit of our pricing, you must place your order online and pay at the time of ordering.
- Do I need to pay any additional fees at the lab? The prices listed on our website are all-inclusive, no additional fees are added during the ordering process or charged to you at the lab when using our service. The requirements are to go to a LabCor…
- Why do I see multiple charges? When you use your credit card for an online purchase, Private MD Labs will send your card number and purchase amount to the issuing bank for an approval or an "authorization." This authorization gener…
- How would the order show in my credit card statement? When you order a test, your credit card statement will show “Private Md Labs” when processed. If you have any questions, contact us at 754-799-7833 or by creating a new support ticket at: https://help…
- Can I get a refund for my unused lab orders? ✅ Yes, you can request a refund - and it’s super easy. No need to email or submit a ticket. You can do it all yourself in just a few clicks right from your patient portal. How to Request a Refund 1.…
- Can you customize receipts for my HSA/FSA? ✅ Yes, in most cases. If your HSA/FSA administrator requires a specific format, we can create one for you. Simply email [email protected] with: Your order number The exact details or wording you…
- Can I get a refund for tests ordered & cancel my order? Order cancellations and refunds are only permitted prior to submission of urine or blood specimens to a Patient Service Center for testing. Refund amounts will be 75% of the original purchase price. N…
- Free “90 day money-back guarantee” Refunds under these promotions can be claimed if, and only if all the following conditions are met: 1. The patient is a first-time customer (determined by personal details and not just the email addre…
