Can I get a refund for tests ordered & cancel my order?
Last updated September 10, 2026
Order cancellations and refunds are only permitted prior to submission of urine or blood specimens to a Patient Service Center for testing.
Cancellations are refunded as 100% account credit — the full amount you paid, added to your wallet instantly and usable on any future order. This is what you will be offered in your patient portal and by our support team, whatever the age of the order.
If you would rather have the money back on your card, tell our support team once the credit has been offered. Cash refunds are quoted as a dollar amount for your specific order rather than a fixed percentage, are only issued for payments made using a credit card, and are not available more than 21 days after payment. Other payment methods are not eligible for cash refunds.
Credits may be issued for the full amount of purchase, to be used on future orders.
Credits can be used in full or in partial amounts for multiple orders and do not have to be used for the same tests or the same person in which the credit was issued.
If you have any further questions, you can contact our lightning-fast support team at 754-799-7833 (text only) and they’ll be ready to assist you!
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