Can I get a refund for tests ordered & cancel my order?

Order cancellations and refunds are only permitted prior to submission of urine or blood specimens to a Patient Service Center for testing. Refund amounts will be 75% of the original purchase price. N…

Free “90 day money-back guarantee”

Refunds under these promotions can be claimed if, and only if all the following conditions are met: 1. The patient is a first-time customer (determined by personal details and not just the email addre…

What is my remaining balance on my House Credit Certificate (HCC)?

You can see the balance of your house credit certificate by contacting our customer service team at 754-799-7833 or by creating a new support ticket at: https://help.privatemdlabs.com/support/home. Yo…