Refunds

3 answers in Refunds

• Can I get a refund for tests ordered & cancel my order? Order cancellations and refunds are only permitted prior to submission of urine or blood specimens to a Patient Service Center for testing. Cancellations are refunded as 100% account credit, added to…
• Free “90 day money-back guarantee” Refunds under these promotions can be claimed if, and only if all the following conditions are met: 1. The patient is a first-time customer (determined by personal details and not just the email…
• What is my remaining balance on my House Credit Certificate (HCC)? You can see the balance of your house credit certificate by contacting our customer service team at 754-799-7833 or by creating a new support ticket at…