Can I get a refund for my unused lab orders?

✅ Yes, you can request a refund - and it’s super easy.

No need to email or submit a ticket. You can do it all yourself in just a few clicks right from your patient portal.

How to Request a Refund

1. Log into your patient portal

2. Go to the Orders section

3. Find the order you'd like to refund

4. Click "Cancel & refund"

5. A pop-up will show your available refund options

What Kind of Refund Will I Get?

If your order is less than 21 days old & unused:

• 75% refund back to your original payment method

• OR 100% credit to your wallet

Note: If this was your first subscription renewal, the refund amount will be adjusted to account for the subscription discount you received on your original order, as it was technically a one-time order and therefore not eligible for subscription refunds.

If your order is more than 21 days old & unused:

• Get 100% credit — instantly added to your wallet

This credit never expires and can be used for any future lab order.

What Happens After You Request It?

• Credit: Added instantly to your account wallet

• Cash refunds: Processed within 5–10 business days back to your original payment method

Once you've requested a refund, you’ll still have access to your order receipt and can reorder the same test anytime.

Need Help?

We’ve got you. If you have questions or run into any issues, text us: 754-799-7833

Our friendly support team is here for you.