Can I get a refund for my unused lab orders?

✅ Yes, you can request a refund - and it’s super easy.

No need to email or submit a ticket. You can do it all yourself in just a few clicks right from your patient portal.

How to Request a Refund

1. Log into your patient portal

2. Go to the Orders section

3. Find the order you'd like to refund

4. Click "Cancel & refund"

5. A pop-up will show your available refund optionsgive you two choices: keep your order as is, or take a 100% instant refund to your Wallet

What Kind of Refund Will I Get?

Any unused order, whatever its age:

• 100% credit to your wallet — the full amount you paid

Note: If this was your first subscription renewal, the refund amount will be adjusted to account for the subscription discount you received on your original order, as it was technically a one-time order and therefore not eligible for subscription refunds.

Would you rather have the money back on your card?

• Cash refunds are no longer offered in the portal. Text our support team and they will sort it out with you — the amount is quoted for your specific order.

This credit never expires and can be used for any future lab order. If the order is part of a subscription, the same pop-up lets you cancel the subscription at the same time.

What Happens After You Request It?

• Credit: Added instantly to your account wallet
• Cash refunds (arranged with support): Processed within 5–10 business days back to your original payment method

Once you've requested a refund, you’ll still have access to your order receipt and can reorder the same test anytime.

Need Help?

We’ve got you. If you have questions or run into any issues, text us: 754-799-7833

Our friendly support team is here for you.