How will I receive my requisition papers for testing?

You will receive a notification email informing you that your requisition papers are available. The email will be called "Requisition Papers Available". You can download the requisition in this email…

What can I do if I am not receiving any emails from Private MD Labs?

If you're not receiving our emails in your inbox, please check your spam/junk folder. Some private or company email domains may view our notifications as spam. You might need to ask your IT department…

What if I haven’t received my requisition?

After you place an order, 95% of the time your requisition will be available to you within 10 seconds. For the remaining 5% of the cases, manual reviewing is required and the processing time can vary.…

Can I change the name on the requisition?

Yes. If your information on the requisition is incorrect, please contact us by creating a new ticket confirming your order number and providing us with the correct information. We will then update you…

Can I change the date of birth on my requisition?

Requisitions are created with the information provided when the order is placed. If your information is incorrect on the requisition, please contact us by creating a new ticket confirming your order n…

Can I change my address on my requisition?

No worries if your address is wrong on the requisition, there are no changes necessary. We do not mail anything out. The labs require an address to be listed to generate an order. You can still use yo…

Can I change the gender on my requisition?

Yes! If your gender is incorrect on the requisition, please contact us by creating a new support ticket confirming your order number and providing us with the correct information. We will then update…

Can I exchange the tests that I ordered for different testing?

As long as your samples haven’t been collected yet, yes, we’re happy to help you make changes to your order & get the right tests for you. To exchange or modify an order, simply reach out to our super…

Can I add a test to my order?

If you've missed a test and would like to include it in your existing order, no worries - we completely understand and are here to help. To ensure a seamless process & avoid any potential confusion, w…

Can you fax my requisition to the lab?

Faxing your requisition to the lab is no longer required. The lab staff will be able to locate your Private MD Labs order in their system. All you need to take with you is any form of government ID. I…