Can I change the name on the requisition?

Yes. If your information on the requisition is incorrect, please contact us by creating a new ticket confirming your order number and providing us with the correct information. We will then update you…

Can I change the date of birth on my requisition?

Requisitions are created with the information provided when the order is placed. If your information is incorrect on the requisition, please contact us by creating a new ticket confirming your order n…

Can I change my address on my requisition?

No worries if your address is wrong on the requisition, there are no changes necessary. We do not mail anything out. The labs require an address to be listed to generate an order. You can still use yo…

Can I change the gender on my requisition?

Yes! If your gender is incorrect on the requisition, please contact us by creating a new support ticket confirming your order number and providing us with the correct information. We will then update…

Can I exchange the tests that I ordered for different testing?

As long as your samples haven’t been collected yet, yes, we’re happy to help you make changes to your order & get the right tests for you. To exchange or modify an order, simply reach out to our super…

Can I add a test to my order?

If you've missed a test and would like to include it in your existing order, no worries - we completely understand and are here to help. To ensure a seamless process & avoid any potential confusion, w…