How can I create/sign up for an account with Private MD Labs?

Accounts are automatically created when you place your first order. Orders are email specific. In order to not create multiple new accounts, it is important to place each order using the same email ad…

Where can I log in to my account?

You can log in to your account here: https://www.privatemdlabs.com/patient/login

Why am I not able to log into my account?

Go to: https://www.privatemdlabs.com/patient/login You can click the “Forgot password” option or log in with our one-time secure link option. Make sure you’re trying to log in with the same email addr…

I don't see my order in my Patient Portal. What can I do?

The login is email specific, not name specific. If you have used multiple email addresses when ordering with us, your recent order may be listed under a different email address than the one you are us…

Can I change my Patient Portal login email?

Yes. You may change your email in the patient portal to an email that has never been used with our company previously. Log in to the patient portal and click on "account settings" to change your email…

Can I delete/deactivate my account?

Yes. Please be aware, once your account & results are deleted the process cannot be reversed, so should you need the results in the future, we will not be able to provide them to you. We suggest if yo…

How should I format my Patient Portal password?

Passwords must be between 6-16 characters and ONLY consist of numbers and/or letters, no special characters are permitted in passwords.

Password reset does not work. What can I do?

Passwords must contain a minimum of 6 characters and have a maximum of 16 characters, only numbers and letters are allowed. If you are entering any special characters, such as #, %, !, please remove t…

How do I find my new order?

To find your new order, just log in to your account using the email address you used to place your order. Here’s the login link: https://www.privatemdlabs.com/patient/login Once you're logged in, make…

What happens after I place an order?

After checkout, you’ll be able to book an appointment at your nearest lab location. On the day of your visit, bring your ID and get your blood draw. Once your results are ready, you’ll receive them by…