Why am I not able to log into my account?

Q: Why am I not able to log into my account?

Go to: https://www.privatemdlabs.com/patient/login You can click the “Forgot password” option or log in with our one-time secure link option. Make sure you’re trying to log in with the same email address you used to place your order. If you continue to have issues logging in, please contact our office at 754-799-7833 or text our super fast & friendly support team at 754-799-7833 (text only) and we’ll come to the rescue.

Last updated October 23, 2026

Go to: Log in to your account

You can click the “Forgot password” option or log in with our one-time secure link option.

Make sure you’re trying to log in with the same email address you used to place your order.

If you continue to have issues logging in, please contact our office at 754-799-7833 or text our super fast & friendly support team at 754-799-7833 (text only) and we’ll come to the rescue.