Refunds are only permitted prior to submission of urine or blood specimens to a Patient Service Center for testing. Refund amounts will be 75% of the original purchase price. No refund after 21 days from receipt of payment. Refunds are only issued for payments made using a credit card, any form of alternate payments method used are not eligible for refunds.
Your order never expires. Because of some regulations that we can't avoid, your requisition (prescription) automatically expires after 6 months, at which point we will issue you a new one at no cost when you're ready to take your tests. Because there is a cost involved in re-issuing your requisition, we ask that you refrain from requesting a re-issue until you're sure you will be going to the lab for your blood draw. We retain the right to not re-issue requisition orders at our own discretion without reason if we feel this policy is being abused. Reissued requisitions may not be transferred to another name. If the requisition associated with your order has expired and the tests ordered have increased in price, we reserve the right to issue a house credit to you for the amount of purchase to enable you to reorder and pay the difference in cost. We reserve the right to charge an administrative fee of $15 for re-issues under certain circumstances, like abuse, too many re-issues or unforeseen circumstances.
Many locations are now requiring appointments in order to reduce the number of patients at the lab, however, some are still taking walk-ins. Each location differs in their requirements, it would be best you check with the location in which you are planning to go to in order to verify if they require appointments.
Appointments must be scheduled through the laboratory's website:
Test results are usually available online within 2-3 business days. However, some tests will require additional time for processing.
You will be informed of the additional time needed in the communication accompanying your requisition for tests that require more than 3 business days.
You may also find this information on the website in the "Patient instructions" section of the test details. Some tests can take up to 14 days for results to become available. Unfortunately, we do not have control over the amount of time it takes for the labs to process your specimens and provide the results to us.
Results are posted in the order they are received from the lab.